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Jeffers Shipping Information

FREE SHIPPING on qualifying purchases over $49

  • Applies to orders in the contiguous US (lower 48)
  • Free Shipping will be automatically applied to qualifying orders.
  • Free shipping method will be Economy (see more info below)!**

Most orders process quickly within 24-hours Monday - Friday. This may be delayed due to holidays or periods of high order volume.

Click here for information on shipping outside the contiguous US. (Alaska, Hawaii, & Canada)

Shipping Methods

Economy Shipping (Approximately 5-14 days)

  • Applies for Free Shipping on orders $49 OR more or the $8.99 service charge (see below).
  • Some methods that fall under Economy do not have active tracking.
  • Economy shipping is not available for Vaccine orders or orders shipped outside the contiguous US.
  • Freight charges, additional charges, hazardous fees, COD charge, pack & weigh charges, and expedited vaccine shipping charges are separate and still apply.

Standard Shipping (Approximately 1-7 days)

  • There is an additional charge of $4.99 for this service.
  • Vaccines orders will be shipped Standard unless an expedited service is chosen (see under Vaccines below).
  • Orders that meet the $49 Free Shipping threshold will be charged the $4.99 even if the service charge is waived (see below).
  • Freight charges, additional charges, hazardous fees, COD charge, pack & weigh charges, and expedited vaccine shipping charges are separate and still apply.

Click here to see a map with approximate transit times - U.S. only

Service Charge

  • A flat rate of $8.99 is applied to offset the costs involved in handling, packing and shipping orders.
  • The service charge is waived on orders of $49 or more.
  • If you choose Standard over Economy, the $4.99 Standard Shipping fee applies with or without the service charge.
  • Freight charges, additional charges, hazardous fees, COD charge, pack & weigh charges, and expedited vaccine shipping charges are separate and still apply.

Large or Bulk Purchases:

  • Large purchase quantities of certain items may result in additional shipping/freight charges.
  • You will be notified as soon as possible if additional shipping applies.
  • Your order will not ship until all charges are paid.

Freight Charges (FOB)

  • Jeffers assesses a freight charge (FOB) on items that are overweight, over-sized, and/or difficult to ship.
  • Your FOB charges will be determined by the actual and dimensional weight of the item and your ship-to zip code.
  • If you purchase an item that is assessed a freight charge, your order total will reflect this additional charge.
  • Charges are listed under Shipping on the checkout page, if applicable.
  • Click here to estimate freight charges on our freight chart.

If you have any questions about the freight rate on your order, please call us at 1-800-533-3377
You can also email customerservice@jefferspet.com or reach out via our LiveChat Customer Service (link at top of page).

Hazardous Charges

  • Some items carry Hazardous Shipping Charges for shipment, noted as "Hazardous Charges Apply".
  • This is usually a flat rate per item or group of items. Hazardous items must be signed for upon delivery.
  • Charges are listed under Shipping on the checkout page, if applicable.

Additional Handling Charges

  • Some items require additional handling charges for shipment.
  • If an additional handling charge applies, it will be noted in the product description for an item.
  • Additional handling charges are usually a flat rate per item or group of items.
  • Charges are listed under Shipping on the checkout page, if applicable.

Questions?

If you have questions regarding any of our policies, you can reach us by calling 1-800-533-3377 (1-800-JEFFERS), by email at customerservice@jefferspet.com, or via our LiveChat Customer Service Rep (link at top of page).

Thank you for shopping with Jeffers!

Vaccine Shipping Information

Vaccine Shipping Method Recommendation

  • To keep your vaccines cool and delivered to you quickly, we recommend ALL vaccine orders be shipped Next Day Air.
  • You will have the option to select the fastest shipping method during checkout.
  • To protect your vaccines, we will HOLD vaccine orders that would be delayed by weekends or holidays unless special arrangements are made.

Jeffers Vaccine Shipping & Packaging Policy

  • Biologicals (like vaccines) are normally shipped Monday through Thursday in a padded envelope with one ice pack per order.
  • Insulated containers/coolers are available for a small additional fee to further protect all vaccine purchases.
  • A 2nd ice pack is strongly encouraged to further protect your vaccines and may be added to the order for a small additional fee.
  • Only vaccines shipped Next Day Air will ship on Thursday.
  • Most vaccine orders purchased on Thursday before 4:00 PM Central will ship for Friday delivery if Next Day Air is purchased, otherwise it will ship the following Monday.
  • We strongly recommend Next Day Air to get your vaccines to you as quickly as possible.
  • We ship Next Day Air for $24.95 and Second Day Air for $21.95.
  • All manufacturers of vaccines strongly recommend at least Second Day Air shipping and in the spring/summer months, we encourage Next Day Air to protect your investment.
  • All vaccines are non-returnable and non-refundable.
  • NOTE: If you choose Standard Ground shipping, you assume responsibility for any consequences including warm vaccines.
  • Service charges still apply.
  • Expedited orders with a mixture of biological and non-biological items will be separated into two orders with only biologicals shipping expedited.

For more details, see Vaccine Shipping Schedule.

Vaccines Ordered Friday-Sunday

  • If you place a Vaccine order Friday - Sunday, your order will ship on Monday of the following week.
  • Non-vaccine orders placed on Friday before 4:00 PM Central will be shipped per normal policy.

Rabies Vaccines Information

  • It is unlawful in many states to purchase Rabies Vaccine from any source other than a licensed veterinarian
  • Jeffers is only able to ship Rabies Vaccine to those states where it is legal.
  • If you live in a state i which it is unlawful to ship Rabies Shots we will remove this from your order and provide you a refund for that amount.

Questions?

If you have questions regarding any of our policies, you can reach us by calling 1-800-533-3377 (1-800-JEFFERS), by email at customerservice@jefferspet.com, or via our LiveChat Customer Service Rep (link at top of page).