Shipping Information - US
As of March 24th, JeffersPet.com remains fully operational and many orders are still shipping out on a same-day basis. However, in an effort to help prevent the spread of COVID-19, Jeffers’ Warehouse employees are working in rotating shifts. During this time, some orders may be delayed by one to two days. Please check this page frequently for any updates to this message.
Some items that are drop shipped by a vendor may require additional transit time due to extra precautions in place due to COVID-19. The vendors affected at this time include: Professional's Choice, JT International, Stud Muffins, English Riding Supply, Weaver, Wahl, and Freedom Health.
Most orders placed by 4 PM Central ship same business day Monday - Friday (in-stock items, vaccines not shipped Friday - Sunday).
Free shipping applies to orders in the contiguous US (lower 48) and will be automatically added to qualifying orders. Free shipping method will be Economy (see more below)!
Click here for information on shipping outside the contiguous US. (Alaska, Hawaii, & Canada)
Orders placed Tuesday - Friday by 4 PM (Central) usually ship same day (click for more info).
If you have any questions please call 1-800-533-3377 (1-800-JEFFERS).
Economy Shipping, Standard Shipping, and Service Charges
- Economy Shipping (Approximately 5-10 days)
Will be sent the most economical method. This is covered by the Free Shipping for $49 or more or the $6.99 service charge (see below). Some methods that fall under Economy do not have active tracking. Economy shipping is not available for Vaccine orders or orders shipped outside the contiguous US. Freight charges, additional charges, hazardous fees, COD charge, pack & weigh charges, and expedited vaccine shipping charges are separate and still apply.
- Standard Shipping (Approximately 1-7 days)
Is usually via UPS Ground. There is an additional charge of $4.99 for this service. All vaccines will be shipped Standard unless an expedited service is chosen for an additional upcharge (see under Vaccines below). Orders that meet the $49 threshold will be charged the $4.99 even if the service charge is waived (see below). Freight charges, additional charges, hazardous fees, COD charge, pack & weigh charges, and expedited vaccine shipping charges are separate and still apply.
- Service Charge is a flat rate $6.99 used to offset the costs involved in handling, packing and shipping orders. This fee is waived on orders of $49 or more. If you choose Standard over Economy, the $4.99 applies with or without the service charge. Freight charges, additional charges, hazardous fees, COD charge, pack & weigh charges, and expedited vaccine shipping charges are separate and still apply.
Large purchase quantities of certain items may result in additional shipping/freight charges. You will be notified as soon as possible if additional shipping applies. Your order will not ship until all charges are paid.
Please make other special requests for shipping options in the Comments box at the end of checkout. If you request express shipping for non-vaccine items, your order must be packed and weighed before a shipping cost is determined and the quote will be e-mailed to you. Your order will not ship until you approve the extra charges.
Freight Charges (FOB)Jeffers assesses a freight charge (FOB) on items that are overweight, over-sized, and/or difficult to ship. Your FOB charges will be determined by the actual and dimensional weight of the item and your ship-to zip code. If you purchase an item that is assessed a freight charge, your on-screen order total will reflect this additional charge. Charges are listed under Shipping on the checkout page, if applicable.
Click here to estimate your own freight charges.
If you have any questions about the freight rate on your order, you can reach us by calling 1-800-533-3377, by email at email@example.com, or via our LiveChat Customer Service (link at top of page), available Monday - Friday from 8 AM to 5 PM CT.
Some items carry Hazardous Shipping Charges for shipment, noted as "Hazardous Charges Apply". This is usually a flat rate per item or group of items. Hazardous items must be signed for upon delivery. Charges are listed under Shipping on the checkout page, if applicable.
Additional Handling Charges
Some items require additional handling charges for shipment. If an additional handling charge applies, it will be noted in the product description for an item. Additional handling charges are usually a flat rate per item or group of items. Charges are listed under Shipping on the checkout page, if applicable.
Biologicals (like vaccines) are shipped Monday through Thursday in a padded envelope with ice packs. Only vaccines shipped Next Day Air will ship on Thursday. We strongly recommend, (if you are not in a one day ship zone) Next Day Air and an insulated container. We ship (vaccines ONLY) Next Day Air for $22.95 and Second Day Air for $18.95. If you are in a two day zone, you still have the Next Day option.
When ordering vaccines and biologicals, you will have three choices of shipping method (Step 2 of checkout): Next Day, Second Day, or Standard Ground. Next Day Air is the default method selected.
All manufacturers of vaccines strongly recommend at least Second Day Air shipping and in the spring/summer months, we encourage Next Day Air to protect your investment.
All vaccines are non-returnable and non-refundable.
If you choose Standard Ground shipping, you assume responsibility for any consequences including warm vaccines. We strongly recommend Next Day Air for shipments going further than a 1 day transit. Please see the transit map (link below) for approximate shipping time (use map for "Standard Shipping" when referring to vaccine/biological shipping).Click here to see a map with approximate transit times - U.S. only.
Service charges still apply. Expedited orders (shipped via air) with a mixture of biological and non-biological items will be separated into two orders with only biologicals shipping expedited.
If you are purchasing more than $250.00 worth of vaccines (shipping to zones 1-4), Next Day Air is FREE. Click here to see if your zip code qualifies.
An insulated container (cooler) is available for an additional cost with all vaccine purchases.