If animals could talk, they'd say Jeffers.
Shipping policy
Jeffers Shipping Information
FREE SHIPPING on qualifying purchases over $49
- Applies to orders in the contiguous US (lower 48)
- Free Shipping will be automatically applied to qualifying orders
- Free Shipping method will be Economy (see more info below)
- Vaccines are not-eligible for Free Shipping due to the special handling nature of these orders
Order Processing Time
- Most orders process quickly within 48-hours Monday - Friday.
- You will receive an email notification with relevant tracking information regarding your order and shipment(s).
- Delays may occur due to holidays, carrier interruptions, or periods of high order volume.
- Vaccines do NOT ship on Fridays, regardless of shipping method chosen, to protect your investment.
Click here for information on shipping outside the contiguous US. (Alaska, Hawaii, & Canada)
Shipping Methods
Economy Shipping (Approximately 5-14 days)
- Economy shipping is available for $4.99 or Free Shipping on orders $49 or more.
- Some methods that fall under Economy do not have active tracking.
- Economy shipping is not available for Vaccine orders or orders shipped outside the contiguous US.
- Some items include additional freight charges, additional charges, hazardous fees, COD charge, pack & weigh charges, and expedited vaccine shipping charges that are separate and still apply.
Standard Shipping (Approximately 3-7 days)
- There is an additional charge of $4.99 for this upgraded service.
- Orders that meet the $49 Free Shipping threshold (excluding Vaccines) will still be charged the $4.99 shipping upgrade fee.
- Freight charges, additional charges, hazardous fees, COD charge, pack & weigh charges, and expedited vaccine shipping charges are separate and still apply.
- Vaccines orders will be shipped Standard unless an expedited service is chosen (see under Vaccines below).
Click here to see a map with approximate transit times - U.S. only
Vaccine Next Day Air Shipping (Approximately 1 Day)
- Next Day Air shipping charges are calculated by shipping address location.
- Next Day is associated with the delivery time AFTER the order is processed and shipped.
- Vaccine Next Day Orders are typically processed within 24 hours after the order is placed.
- Vaccine Next Day orders Only ship Monday - Thursday.
- Any Vaccine order placed Thursday after 2:00pm cst - Sunday will be shipped next business day.
Vaccine 2nd Day Air Shipping (Approximately 2 Days when available)
- 2nd Day Air shipping charges are calculated by shipping location address.
- 2nd Day Air is associated with the delivery time AFTER the order is processed and shipped.
- 2nd Day Air orders are typically processed within 24 hours after the order is placed.
- 2nd Day Air orders are only shipped Monday - Wednesday.
- Any 2nd Day Air order placed Thursday - Sunday will be processed and shipped the next business day.
Large or Bulk Purchases:
- Large purchase quantities of certain items may result in additional shipping/freight charges.
- You will be notified as soon as possible if additional shipping applies.
- Your order will not ship until all charges are paid.
Freight Charges (FOB) and Zone Chart
- Jeffers assesses a freight charge (FOB) on items that are overweight, over-sized, and/or difficult to ship.
- Your FOB charges will be determined by the actual and dimensional weight of the item and your ship-to zip code.
- If you purchase an item that is assessed a freight charge, your order total will reflect this additional charge.
- Charges are listed under Shipping on the checkout page, if applicable.
Click here for Zone Chart information to estimate freight charges on our freight chart.
If you have any questions about the freight rate on your order, please call us at 1-800-533-3377. You can also email customerservice@jefferspet.com or reach out via our LiveChat Customer Service (link at top of page).
Hazardous Charges
- Some items carry Hazardous Shipping Charges for shipment, noted as "Hazardous Charges Apply".
- This is usually a flat rate per item or group of items. Hazardous items must be signed for upon delivery.
- Charges are listed under Shipping on the checkout page, if applicable.
Additional Handling Charges
- Some items require additional handling charges for shipment.
- If an additional handling charge applies, it will be noted in the product description for an item.
- Additional handling charges are usually a flat rate per item or group of items.
- Charges are listed under Shipping on the checkout page, if applicable.
Questions?
If you have questions regarding any of our policies, you can reach us by calling 1-800-533-3377 (1-800-JEFFERS), by email at customerservice@jefferspet.com, or via our LiveChat Customer Service Rep (link at top of page).
Thank you for shopping with Jeffers!
Vaccine Shipping Information
At Jeffers, we take the integrity of vaccines seriously. That’s why every vaccine order is carefully stored, packed, and shipped with strict process controls to ensure its safety and effectiveness. Jeffers takes the necessary steps to ensure proper care of vaccines for you and your animals (see details).
Vaccine Shipping Method Recommendation
- To keep your vaccines cool and delivered to you quickly, we recommend ALL vaccine orders be shipped Next Day Air.
- You will have the option to select the your shipping method during checkout.
- Standard default packaging is with 1 ice pack in an insulated soft-pack envelope.
- Upgraded coolers are available as well as additional ice packs.
Jeffers Vaccine Shipping & Packaging Policy
- Biologicals (like vaccines) are normally shipped Monday through Thursday in a padded envelope with one ice pack per order.
- Insulated containers/coolers are available for a small additional fee to further protect all vaccine purchases.
- A 2nd ice pack is strongly encouraged to further protect your vaccines and may be added to the order for a small additional fee.
- Only vaccines shipped Next Day Air will ship on Thursday.
- Most vaccine orders purchased on Thursday before 1:00 PM Central will ship for Friday delivery if Next Day Air is purchased, otherwise it will ship the following Monday.
- We strongly recommend Next Day Air to get your vaccines to you as quickly as possible.
- Next Day Air Shipping will be charged by location calculated in checkout.
- All manufacturers of vaccines strongly recommend Next Day Air (sometimes shown as QUICKEST in your cart) to protect your investment.
- All vaccines are non-returnable and non-refundable.
- NOTE: If you choose Standard Ground shipping, you assume responsibility for any consequences including warm vaccines.
- Service charges still apply. Free Shipping is not eligible for Vaccine orders due to the special handling & care.
- Expedited orders with a mixture of biological and non-biological items will be separated into two orders with only biologicals shipping expedited.
For more details, see Vaccine Shipping Schedule.
Vaccines Ordered Friday-Sunday
- If you place a Vaccine order Friday - Sunday, your order will ship on Monday of the following week.
- Non-vaccine orders placed on Friday before 2:00 PM Central will be shipped per normal policy.
Questions?
If you have questions regarding any of our policies, you can reach us by calling 1-800-533-3377 (1-800-JEFFERS), by email at customerservice@jefferspet.com, or via our LiveChat Customer Service Rep (link at top of page).