Jeffers Shipping Information

FREE SHIPPING on qualifying purchases over $49

Applies to orders in the contiguous US (lower 48)
Free Shipping will be automatically applied to qualifying orders.
Free shipping method will be Economy (see more info below)!**

Most orders process quickly within 24-hours Monday - Friday. This may be delayed due to holidays or periods of high order volume.

Click here for information on shipping outside the contiguous US. (Alaska, Hawaii, & Canada)

Shipping Methods

Economy Shipping (Approximately 5-14 days)

Applies for Free Shipping on orders $49 OR more or the $6.99 service charge (see below).
Some methods that fall under Economy do not have active tracking.
Economy shipping is not available for Vaccine orders or orders shipped outside the contiguous US.
Freight charges, additional charges, hazardous fees, COD charge, pack & weigh charges, and expedited vaccine shipping charges are separate and still apply.

Standard Shipping (Approximately 1-7 days)

There is an additional charge of $4.99 for this service.
Vaccines orders will be shipped Standard unless an expedited service is chosen (see under Vaccines below).
Orders that meet the $49 Free Shipping threshold will be charged the $4.99 even if the service charge is waived (see below).
Freight charges, additional charges, hazardous fees, COD charge, pack & weigh charges, and expedited vaccine shipping charges are separate and still apply.

Click here to see a map with approximate transit times - U.S. only

Service Charge

A flat rate of $6.99 is applied to offset the costs involved in handling, packing and shipping orders.
The service charge is waived on orders of $49 or more.
If you choose Standard over Economy, the $4.99 Standard Shipping fee applies with or without the service charge.
Freight charges, additional charges, hazardous fees, COD charge, pack & weigh charges, and expedited vaccine shipping charges are separate and still apply.

Large or Bulk Purchases:

Large purchase quantities of certain items may result in additional shipping/freight charges.
You will be notified as soon as possible if additional shipping applies.
Your order will not ship until all charges are paid.

Freight Charges (FOB)

Jeffers assesses a freight charge (FOB) on items that are overweight, over-sized, and/or difficult to ship.
Your FOB charges will be determined by the actual and dimensional weight of the item and your ship-to zip code.
If you purchase an item that is assessed a freight charge, your order total will reflect this additional charge.
Charges are listed under Shipping on the checkout page, if applicable.
Click here to estimate freight charges on our freight chart.

If you have any questions about the freight rate on your order, please call us at 1-800-533-3377
You can also email customerservice@jefferspet.com or reach out via our LiveChat Customer Service (link at top of page).

Hazardous Charges

Some items carry Hazardous Shipping Charges for shipment, noted as "Hazardous Charges Apply".
This is usually a flat rate per item or group of items. Hazardous items must be signed for upon delivery.
Charges are listed under Shipping on the checkout page, if applicable.

Additional Handling Charges

Some items require additional handling charges for shipment.
If an additional handling charge applies, it will be noted in the product description for an item.
Additional handling charges are usually a flat rate per item or group of items.
Charges are listed under Shipping on the checkout page, if applicable.

Questions?

If you have questions regarding any of our policies, you can reach us by calling 1-800-533-3377 (1-800-JEFFERS), by email at customerservice@jefferspet.com, or via our LiveChat Customer Service Rep (link at top of page).

Thank you for shopping with Jeffers!

Vaccine Shipping Information

Vaccine Shipping Method Recommendation

To keep your vaccines cool and delivered to you quickly, we recommend ALL vaccine orders be shipped Next Day Air.
You will have the option to select the fastest shipping method during checkout.
To protect your vaccines, we will HOLD vaccine orders that would be delayed by weekends or holidays unless special arrangements are made.

Jeffers Vaccine Shipping & Packaging Policy

Biologicals (like vaccines) are normally shipped Monday through Thursday in a padded envelope with one ice pack per order.
Insulated containers/coolers are available for a small additional fee to further protect all vaccine purchases.
A 2nd ice pack is strongly encouraged to further protect your vaccines and may be added to the order for a small additional fee.
Only vaccines shipped Next Day Air will ship on Thursday.
Most vaccine orders purchased on Thursday before 4:00 PM Central will ship for Friday delivery if Next Day Air is purchased, otherwise it will ship the following Monday.
We strongly recommend Next Day Air to get your vaccines to you as quickly as possible.
We ship Next Day Air for $24.95 and Second Day Air for $21.95.
All manufacturers of vaccines strongly recommend at least Second Day Air shipping and in the spring/summer months, we encourage Next Day Air to protect your investment.
All vaccines are non-returnable and non-refundable.
NOTE: If you choose Standard Ground shipping, you assume responsibility for any consequences including warm vaccines.
Service charges still apply.
Expedited orders with a mixture of biological and non-biological items will be separated into two orders with only biologicals shipping expedited.

For more details, see Vaccine Shipping Schedule.

Vaccines Ordered Friday-Sunday

If you place a Vaccine order Friday - Sunday, your order will ship on Monday of the following week.
Non-vaccine orders placed on Friday before 4:00 PM Central will be shipped per normal policy.

Rabies Vaccines Information

It is unlawful in many states to purchase Rabies Vaccine from any source other than a licensed veterinarian
Jeffers is only able to ship Rabies Vaccine to those states where it is legal.
If you live in a state i which it is unlawful to ship Rabies Shots we will remove this from your order and provide you a refund for that amount.