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Return Information


If you are not completely satisfied with an item, simply return it with a copy of the invoice for an exchange, replacement, or refund.*  Shipping, freight, service charges, hazardous charges and drop-ship fees are non-refundable.

Please check your order upon receipt. Reporting damages and shortages to Jeffers immediately helps Customer Service correct any problems. A Customer Service Rep will contact the delivering carrier immediately on your behalf. Please contact your Jeffers Customer Service Rep at 1-800-533-3377 if you have any questions or need assistance.

* Personalized, monogrammed or custom items are not returnable. Please fax, e-mail or mail verification for these items to guarantee accuracy. All items showing signs of use are subject to a 20% restocking fee.

Prices are subject to change without notice. Because of the possibility of typographical or human error, Jeffers disclaims responsibility for errors. Jeffers also disclaims responsibility for the use or misuse of products and the methods of use described in this catalog. The manufacturers label should always be followed. NO Jeffers employee is authorized to recommend any deviation from label usage. Comments and statements regarding products in this catalog are intended to be correct and accurate, but the customer should be guided solely by their own judgment and opinion coupled with professional veterinary advice which should be sought in animal health matters.

Please contact us at 1-800-533-3377 if you have questions or need assistance.

---The Jeffers Family
  • Electronic Training Equipment and Collars:
    Electronic Training Equipment and Collars may be returned only if defective or if they are returned within 30 days of purchase in new and unused condition.
  • Clippers and Blades:
    If defective, Clippers may be returned to Jeffers within 30 days of purchase in new and unused condition. After 30 days have passed, clippers must be sent to an authorized clipper repair center.
  • Saddles, Pads, Sheets and Blankets:
    To help keep your saddle, saddle pad, or blanket in good condition while testing try using over a sheet to protect it from horse hair.

To inquire about your order or for help with a return, call 1-800-533-3377, by email customerservice@jefferspet.com, or via our LiveChat Customer Service, accessible Monday-Friday 8am-5pm, Central Time.

You may send your return to our physical address. Enclose a copy of your invoice and document on the copy whether you need an exchange or refund and the reason for returning. If exchanging please note on the copy of the invoice that you are returning/exchanging "item number" for "item number".

Return address:
Jeffers Inc
310 W. Saunders Rd.
Dothan, AL 36301-8622