COVID-19 Updates

March 27, 2020

Dear Friends,

A lot of things have changed in the world since I wrote my first letter outlining Jeffers procedures for safety during this Pandemic. I hope you and your families are well. A week ago, I didn’t know anyone personally who had the virus. I now have two personal friends who are fighting for their lives, one of those friends is responsible for suggesting my 14-year-old daughter’s name Lili.

We are continuing to do whatever we can to keep our warehouse workers healthy. Everyone is giving 100% to get the work out and following strict protocols during work and at home. We have been delayed occasionally in getting every order out the same day. We have seen an increase in sales, but for now the warehouse team has chosen to work extra hours, and have help from the marketing team to ship orders versus someone new that may not have been following the same strict guidelines for the last two weeks.

Jeffers truly has the most amazing group of team leaders in the world. Last week my 19-year-old son ended up, completely unexpectedly, in our local hospital with Type 1 Diabetes. As many of you know Type 1 is an auto-immune disease. Since a common cold could return him to the hospital at this point our family has been isolating at home, but the team hasn’t missed a beat with me working from home. Our employees are truly amazing. As scary as it is to be diagnosed with an auto-immune disease during a pandemic, I thank God continuously he was home for Spring Break and not in NYC. I continue to pray for our family, our employees, our city, our country, and our elected leaders. If there is anything I can do during this time my personal email is below. All of our specialists are working from home and answering questions all day. May God bless you and keep you safe during this unprecedented time in our history.

Ruth Jeffers

March 19, 2020

Dear Friends,

Knowing that Jeffers plays an essential part in our nation’s ability to take care of animals, we started practicing social distancing, frequent hand washing, disinfecting, and requiring anyone who had respiratory symptoms to stay home for 14 days until those symptoms are cleared. These practices were implemented on March 10th.

Many of you rely on Jeffers to make sure your animals are healthy and vaccinated from various diseases. We take this responsibility extremely seriously. Our warehouse is working multiple shifts to allow everyone to stay 6 feet apart.

If you have trouble contacting anyone by phone, live chat is also available. 

For local customers, you can place an order on the phone and pick up in the store. Just text us when you arrive in the parking lot at 334-326-3371. 

Feel free to reach out if you have any concerns.

Ruth Jeffers

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