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SHIPPING INFORMATION

Orders placed today will be shipped tomorrow.

If you have any questions please call 1.800.JEFFERS (1.800.533.3377).


Economy Shipping, Standard Shipping, and Service Charges

  • Economy Shipping will be sent via our choice of the most economical method (which may include UPS SurePostฎ, meaning UPS delivers to your local Post Office and the USPS delivers to your door). This is covered by the Free Shipping for $49 or more or the $6 service charge (see below). Most methods that fall under Economy do not have active tracking. UPS SurePostฎ can be tracked only until it is delivered to the Post Office. Economy shipping is not available for Vaccine orders or orders shipped outside the continental US. Freight charges, additional charges, hazardous fees, COD charge, pack & weigh charges, and vaccine shipping charges still apply.

  • Standard Shipping is usually via UPS Ground. There is an additional charge of $4.99 for this service. All vaccines will be shipped Standard unless an expedited service is chosen for an additional upcharge (see under Vaccines below). Orders that meet the $49 threshold will be charged the $4.99 even if the service charge is waived (see below). Freight charges, additional fees, hazardous shipping, COD charge, pack & weigh charges, and vaccine shipping charges apply.

  • Service Charge is a flat rate $6 we use to offset the costs involved in handling, packing and shipping orders. This fee is waived on orders of $49 or more. If you choose Standard over Economy, the $4.99 applies.


All orders, not including vaccines, are shipped the most economical way possible, unless otherwise requested by you.

Click here to see a map with approximate transit times - U.S. only

Please make other special requests for shipping options in the Special Instructions box at the end of your order. If you request express shipping for non-vaccine items, your order will be packed and weighed before a shipping cost is determined.


Orders under $49 will incur a flat $6 Service Charge to cover shipping and handling and orders $49 or more are eligible for Free Economy Shipping. Standard Ground will be available for an additional $4.99 for customers who prefer quicker transit. This does not include freight (FOB), drop-ship charges, hazardous materials fees, additional charges, oversize shipping fees, or ship-to addresses outside of the continental US. See explanations of these charges below.


Important shipping information for customers OUTSIDE of the Continental US:

Shipping and freight charges to addresses in Hawaii, Alaska, Virgin Islands, Puerto Rico, Guam, Canada, APO Box, AA Box, or AE Box cannot be determined until the actual time of shipment. We will send you a second email confirmation, including these additional charges, when your order is shipped. If you would like to know your total charge PRIOR to shipment, you will be given a chance to provide your contact information during checkout.

Canadian Customers: Please remit all orders in US funds. Duty, GST and Brokerage Fees, PST (if applicable) will be collected at delivery. Additional charges added by delivery service or Customs cannot be refunded by Jeffers!


Freight Charges (FOB)


Jeffers assesses a freight charge (FOB) on items that are over-sized and/or difficult to ship. Your FOB charges will be determined by the actual and dimensional weight of the item and your ship-to zip code. If you purchase an item that is assessed a freight charge, your on-screen order total will reflect this additional charge as well as the regular shipping charge (FOB items are not included when calculating the regular shipping charges, if any).


Shipping/Freight Charts


If you have any questions about the freight rate on your order, you can reach us by calling 1-800-533-3377, by email at customerservice@jefferspet.com, or via our LiveChat Customer Service, available Monday - Friday from 8 AM to 5 PM CT.


Hazardous Charges


Some items carry Hazardous Shipping Charges for shipment, noted as "Hazardous Charges Apply".  This is usually a flat rate per item or group of items.  Hazardous items must be signed for upon delivery.


Additional Handling Charges


Some items require Additional Handling Charges for shipment. If an Additional Handling Charge applies, it will be noted in the product description for an item. Additional Handling Charges are usually a flat rate per item or group of items.  Charges are listed under Handling Charges on the checkout page, if applicable.


Vaccines



NOTE: WE ARE NO LONGER ABLE TO SHIP VACCINES TO CANADA.

Biologicals are shipped Monday through Thursday in a padded envelope with ice packs. Only vaccines shipped Next Day Air will ship on Thursday. We strongly recommend, (if you are not in a one or two day area) overnight or second day air and an insulated container. We ship (vaccines ONLY) Next Day Air for $18.95 and Second Day Air for $12.95. If you are in a two day zone, you still have the overnight option.

To decline express air charges, select "No Air (Not Recommended)" from the drop down menu on the checkout page. By selecting "No Air" you are agreeing to ship your vaccines by Standard Ground for a $4.99 charge. All vaccine orders will default to Second Day Air. Selecting "No Air" will be considered declining express shipping. By doing so, you assume responsibility for any consequences of declining express shipping including warm vaccines. No refunds will be given for warm vaccines when express shipping is declined. We strongly recommend Next Day or Second Day Air for shipments going further than a 2 day transit. Please see the transit map for approximate shipping time (use map for "Standard Shipping" when referring to vaccine shipping).

Click here to see a map with approximate transit times - U.S. only.

Service charges still apply. Expedited orders (shipped via air) with a mixture of biological and non-biological items will be separated into two orders with only biologicals shipping expedited.

If you are purchasing more than $250.00 worth of Livestock or Equine vaccines (in zones 1-4), Overnight Shipping is FREE.

Click here to see if your zip code qualifies.

An insulated container (cooler) is available for an additional cost with all vaccine purchases.

If you place a vaccine order Friday - Sunday, your order will be shipped on Monday. Vaccine orders purchased on Thursday before 4:00 PM Central will ship same day if Next Day Air is purchased, otherwise it will ship the following Monday. Non-vaccine orders placed on Friday before 4:00 PM Central will be shipped normally. For more details, see our Vaccine Shipping Schedule.

Please remember that all vaccines are non-returnable and non-refundable. Please call 1-800-533-3377 if you have any questions.

All biologicals instruct that you use the entire contents when first opened.


Rabies Vaccine


Please note that because it is unlawful in many states to purchase Rabies Vaccine from any source other than a licensed veterinarian, Jeffers is only able to ship Rabies Vaccine to those states where it is legal. If you live in a state to which it is unlawful to ship Rabies Shots, Jeffers will note this when processing your order, remove that item from your shopping cart, and present you with a new total based on the other items in your cart. If you have questions regarding this policy, you can reach us by calling 1-800-533-3377, by email at customerservice@jefferspet.com, or via our LiveChat Customer Service Rep, available Monday - Friday from 8 AM to 5 PM CT.

 
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